Delivery Terms and Conditions

1) We will try all possible means to deliver exactly the similar arrangement but because of seasonal and location constraints, we may need to change some flowers. so some times flower arrangements delivered may not be exactly the same as those shown on the site. Although, we promise that the number of flowers will be the same and the value of the substitutions will be equal to or higher than what is shown on the site.
2) Products seen may vary from original flowers in terms of availability in the local area.

3) Deliveries to major metropolitan cities will be done on the same day if the order is placed before 2 pm IST. If the order is placed after 2 pm IST we would try to deliver your order on the same day depending on your request, and if we are unable to deliver on the same day, the same would be delivered on the next day.

4) Please make sure you provide the correct address with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.

shipping policy

lovelyflowers promptly  deliver all the accepted orders with the utmost care to the customer to assure that the  order reaches  the recipient in good condition.

We will deliver the order directly in the hands of the customer but in cases where our delivery staff cannot reach the recipient  due to some challenges like locked offices, wedding halls,homes, hospitals and some public places like schools and college hostels, the flowers and gifts will be handed over to the neighbors or person as informed by the customer.

We will not call the recipient at their phone number before the delivery to maintain the element of surprise. But in cases where we are unable to locate the address or some other problem where contacting the recipient is must, we will have to call the recipient and take the directions.

You must provide us with the all correct information required in the order form and any extra information that you feel will help us reaching the right place. In case of incorrect information, we will not be responsible for the wrong delivery.

We understand your emotions and will try to deliver your order with the utmost care to make sure that your presence is reflected in the flowers.

For someone very special

Request for a Particular Time of Delivery:

Due to the logistics involved in the delivery, we can not take guarantee of a specific time for delivery. But if you would like to request a particular time of day within the business hours, please mention it in the “Special Instructions” column in the order form and we will do our best to honor it.

In the normal weekday the deliveries by most of the service providers are done in the normal business hours (9.30 AM to 7.30 PM), until and unless specified otherwise or if there is some problem at the time of delivery.

Since all our florists have local knowledge, you can be assured that they will take every care to ensure your flowers are delivered in a timely manner. If the recipient leaves for the work early and you want the gift to reach him/her only then it is always better to have the order delivered at the office address. Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate.

for flower deliveries to wedding halls or to bride groom and bride, we will try to handover to the recipients concern, but some times reaching the exact person in celebrations is a challenge so we will try our best to handover to some one responsible in the location or if we couldnt reach them, we will see that it will be delivered to their homes.

In case of special time  like Mid night deliveries we will make special arrangement to deliver in between 11 to 12 midnight. But it is the senders responsibility to inform the receiver to respond the delivery person, in some places like apartments or individual houses security persons will not allow strangers inside the premises, and some times the recipient will not take phone calls in that situation delivery person cannot continuously disturb the recipient, so it will be delivered to the security person concern. better the sender can make arrangements to inform the recipient.

For the orders of cakes, delivery will not be possible in the early morning since cakes have to be procured fresh from the bakery the same day to maintain quality. We do not buy cakes the previous day for delivery on next day, that way the cake gets stale and is not edible by the time it reaches the recipient.

In short,generally delivery times are not guaranteed.

Disclaimer:
Lovely flowers certifies that all bouquets and arrangements delivered with fullest care to your loved ones.
In case of any dissatisfaction in the process or product we will immediately take effort to correct the issue or otherwise we will provide a replacement or money refund depend upon the customer feedback.