Privacy policy

Lovely Flowers recognizes and respects the importance of maintaining the privacy of our customers, registered members (“Members”) and users and has established this Privacy Policy as a result. Below we describe why we gather information from you, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms and Conditions, which governs your use of our web site located at www.lovelyflowers.in or the “Web Site”). The Web Site is owned by www.lovelyflowers.in (the “Company”).

What information do we gather?
Through our Web Site and emails, including but not limited to, when you place an order, participate in our surveys, promotions, content submissions, membership registrations, and in connection with other activities, services, products and resources we make accessible through or available on the Web Site, or any of our affiliated sites, we may collect the following information: your name, address, telephone number, email address, title (gender), birth date, billing information (credit card number, expiration date and billing address), occasion type (birthday, valentine‚Äôs day etc.), products purchased, any relevant promotion code and information and the gift and message recipient’s name, address, telephone number, email address, and any other information you provide to us, including User Submissions (as defined in the Terms of Use). Information you enter is collected even if you cancel or do not complete the intended use, registration, or order process.

How we use the information we collect about you.
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you, and your gift and message recipients, of offers and discounts from www.lovelyflowers.in This information is not shared with any third party.

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of the Company by, with, or into another company (a “Successor”), one of the assets which would generally be transferred is the information we collect from our customers, Members, and users. However, the use of this information by any Successor would still be governed by the terms of this Privacy Policy, as amended from time to time, including any amendment after such transaction.

We may disclose any information you provide to us (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental or law enforcement request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this Web Site or to process any orders or registrations or to conduct any promotions, contests.

Portions of the Web Site (such as our Member registration and Reminder Service) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Any Password provided to you will be the exclusive property and confidential information of the Company and may be used by you solely for your individual use of this Web Site. You are responsible for maintaining the confidentiality of any Password provided to you. All activities that occur using your Password are your responsibility, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

Consent to Transfer
www.lovelyflowers.in is operated in the India. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to India. By using the Web Site or providing us with your information, you hereby consent to this transfer. In addition, if you provide data to us about other individuals (such as your message recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information under the terms of this Privacy Policy, including without limitation the transfer of such data to the India. Although we will collect and use your information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the India may not be as stringent as those in some users’ home jurisdictions.

Links
www.lovelyflowers.in wants you to be aware that when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the privacy policies and terms of use of those third party web sites, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other web site.

From the Company and its Affiliates
In addition, if you also prefer not to receive further product information and promotional mailings/emails from us based on information you provided to www.lovelyflowers.in please indicate this in your instructions to us and please include your mailing address. Any email for which the primary purpose is the advertising or promotion of a product or service will contain contact information/link and a reply email address to which you may reply to opt-out from receiving similar future emails. Please note that your instructions do not govern the use of personal information you may have provided to third party merchants whose products and services may be displayed or accessible on or through the Web Site. The use of information you have provided to these third party merchants is governed by their privacy polices and terms. Also, your instructions do not apply to “transactional or relationship” email messages which include, but are not limited to, registration, order status, confirmation or reply emails. (These email messages may also contain promotional items and offers however, that is not their primary purpose.

Your instructions will only apply to the www.lovelyflowers.in Web Site, not to our Affiliates and their web sites. Please refer to the policies and opt-out provisions of those other web sites.

Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.

Corrections
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to admin @ lovelyflowers.in

Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web Site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at admin @ lovelyflowers.in from the email address to which you would like notice sent. By using admin@www.lovelyflowers.in, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use of which this policy is a part.

Your Comments
We welcomes feedback concerning this Privacy Policy. Please send your comments and questions to www.lovelyflowers.in

Refund Policy:
Your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything goes wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.

  • If the order is canceled by the customer 1 days before the delivery date, customer will get full refund.
  • If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true the customer will get a full refund or the product will be replaced.
  • For any complains regarding quality and service please write to us at admin @ lovelyflowers.in with your order no. and delivery date.
  • Refunds will be given at the discretion of the Company Management.