Frequently asked questions

How To Order
Browse our Product Section and select a Product. Click to add it to your Shopping Cart. You can add more products from add on products option. View and Edit the Contents of your Cart at anytime. When you are satisfied with your order, Click ‘Continue’ and fill up the order form. After you have filled the order form, click preview. After you have previewed your order click ‘Confirm’. You will then be redirected to the Payment page. If you make any inquiries about your order, please state your Order Number.

What happens after I place an order?
When your order is placed on the web site, it is then sent over a secure connection to www.lovelyflowers.in You will receive an email confirmation once your order has been downloaded and received at www.lovelyflowers.in (subject to payment clearance). If there are any problems with your order, one of our customer service associates will contact you by phone or email.

When will my order arrive?
While placing your order, you will be asked to request a delivery date. We offer same day delivery if the order is placed by 2:00 pm. To check the status of an order, send us an email at admin or track your order from our website www.lovelyflowers.in

Do I need to register at www.lovelyflowers.in for shopping?
No. you need not register at www.lovelyflowers.in you can directly click ‘Buy Now’ and proceed with your order.

Is my information safe?
In this age of electronic data being transferred over the internet, privacy has become a major issue. We at www.lovelyflowers.in have adopted a policy so that our customers may enjoy the ability to shop with the knowledge that their information is secure and, perhaps more importantly, kept confidential and private.
Our customers are very important to us, and as such we attempt to protect all information entrusted to us. We do not and will never divulge information about any customer to anyone unless required to do so by a law enforcement agency.

Is it safe to use my credit card online?
We do not process the payments at www.lovelyflowers.in for the purchases you make. After you have completed your order form you will be redirected to the Payment gateway,

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

What if I need to make a change to my order or make a cancellation?
If there is a change or you wish to cancel your order, you need to contact us as soon as possible. We will be happy to accommodate request when possible.

Guarantee?
We guarantee to promptly deliver fresh, beautiful floral arrangements. Regional differences and seasonal availability may affect some colors, flowers and/or containers, however every order is filled to full value by a professional floral designer.